Writing a letter of complaint to the nhs and community

However, you can submit a complaint to the NHS commissioner of the service instead.

complaint letter on behalf of someone

If you decide you need some support, it's never too late to ask for help. This list can also help you when compiling your letter before posting — like a checklist to ensure all enclosures are included.

The first step of preparing your complaint is therefore to find the relevant procedure. In the first paragraph of your letter, you should clearly set out your reasons for writing and state that it is an official complaint against the NHS.

Many issues can be resolved quickly by speaking directly to the staff at the place where you received care or accessed a service.

How to complain about a nurse

This list can also help you when compiling your letter before posting — like a checklist to ensure all enclosures are included. If you'd prefer not to do that, you can raise your concerns directly with the local authority. Before you start your letter, you need to be fully prepared and have everything to hand. Can they understand your letter? Some people may decide not to make a complaint because they are put off by the process, find it confusing or believe nothing will happen. NHS England also commissions military health services and some other specialised services. If you're aware of or concerned about fraud being committed by individuals or organisations within the NHS, you can report this securely and confidentially to the NHS Counter Fraud Authority. Complaints should be made within 12 months of the incident in question. Some people find it helpful to talk to someone who understands the complaints process first and get some guidance and support. Date your letter and ask for a reply to your letter within the timescales set out by your health service or local authority. However, there is some flexibility to this rule; especially in respect of people who are unable to understand the situation or who have passed away. Unhappy with the outcome of your complaint? If the complaint is about professional misconduct, you could send a copy of your letter to their regulatory body. The response should set out the findings and, where appropriate, provide apologies and information about what's being done as a result of your complaint. If you would like to see any sample complaint letters, these are available to download, for free, from our Legal Library.

What to expect You should expect an acknowledgement and the offer of a discussion about the handling of your complaint within 3 working days of receiving your complaint. You might not be seeking compensation — although this may be possible through a clinical negligence claim — you might just want an apology, recognition of the poor treatment you have received, or to highlight issues which could harm other patients.

Patient complaint letter

You can make a complaint verbally, in writing or by email. However, there is some flexibility to this rule; especially in respect of people who are unable to understand the situation or who have passed away. However, besides acknowledging receipt of the letter, there is unfortunately no set time limit for an actual response to your complaint. Deadlines can be extended in situations where there is a justifiable reason for the delay; however, it is always advisable to submit your complaint as soon as possible. Before you start your letter, you need to be fully prepared and have everything to hand. If you have any evidence or documentation in support of your complaint then you should attach copies to your letter. A well-written letter will make a much better impression, so ask a friend for help if writing is not your strong suit. Every CCG will have its own complaints procedure, which is often displayed on its website. You cannot apply to both. To properly explain your complaint, it must be clear, accurate, and thorough. Alternatively, you could consult a specialist clinical negligence solicitor for further advice, and potentially about making a claim. Even if there is no doubt in your mind that you have a right to complain, you should be aware of the following points: The nature of your complaint. If you would like to see any sample complaint letters, these are available to download, for free, from our Legal Library.

If your problem persists or you're not happy with the way your complaint has been dealt with locally, you can complain to the relevant ombudsman. Get advice first It is usually best to get advice before writing a letter of complaint about the NHS or adult social care.

Tips on writing a complaint letter

Step Sending your letter. The first step of preparing your complaint is therefore to find the relevant procedure. Even if there is no doubt in your mind that you have a right to complain, you should be aware of the following points: The nature of your complaint. SeAp Advocacy gives advocacy support. The Ask Listen Do webpages include information and films for autistic people and people with a learning disability, as well as families and organisations in health, social care and education. If you're unhappy with an NHS service, it's often worthwhile discussing your concerns early on with the provider of the service, as they may be able to sort the issue out quickly. Organisations providing NHS care must take account of the NHS Constitution when treating you, so you may find it helpful to refer to it if you are thinking about making a complaint. Your local council will be able to tell you who the advocacy provider is in your area. Duplicate complaints. If you'd prefer not to do that, you can raise your concerns directly with the local authority. If you wish to make a Freedom of Information FOI request, check whether what you want is already published. Step 7: Concluding your complaint letter. Before you start your letter, you need to be fully prepared and have everything to hand.
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Tips for writing a letter of complaint about health or adult social care services